Return & Refund Policy

At NutraZap, customer satisfaction is important to us. Because dietary supplements and health products are consumable items, returns and refunds are subject to product eligibility, manufacturer policies, and applicable health and safety requirements.

Returns

Our return policy is valid for 30 days from the date of purchase. If 30 days have passed since your purchase, we may be unable to offer a refund or exchange.

To be eligible for a return:

• The product must be unused, unopened, and in the same condition in which you received it.

• The product must remain in its original packaging.

• You must provide your order number, receipt, or other proof of purchase.

• You must contact NutraZap before sending any product back and receive return instructions.

Important: Manufacturer Return Restrictions

Many supplement manufacturers have specific return policies and may restrict or prohibit returns of dietary supplements for health and safety reasons. Therefore, not every product sold by NutraZap is eligible for return or refund.

Certain products may be designated as non-returnable by the manufacturer, even if they are unopened.

Non-returnable products may include:

• Opened or used dietary supplements

• Products with damaged or missing seals

• Temperature-sensitive products

• Perishable products

• Personal care or hygiene products

• Products specifically designated as non-returnable by the manufacturer

• Clearance or final-sale items, where applicable

• Gift cards

Please review the product information carefully before placing your order.

Order Cancellations

Because many NutraZap orders are processed quickly and may be sent directly to the manufacturer or authorized distributor for fulfillment, orders generally cannot be cancelled once processing or shipment has begun.

If you need to cancel an order, please contact us as soon as possible after placing the order. We will make every reasonable effort to accommodate your request, but cancellation cannot be guaranteed once the order has entered processing.

If an order has already been shipped, it may be subject to our return policy and applicable return shipping or restocking charges.

Wrong, Damaged, or Defective Product

If you receive the wrong product, a damaged item, or a product that appears to be defective, please contact NutraZap Customer Service as soon as possible.

Please provide:

• Your order number

• A description of the issue

• Photos of the product and packaging, if applicable

After reviewing the issue, we will provide instructions for the next steps. If the error was caused by NutraZap, we will work to provide an appropriate resolution, which may include a replacement, refund, or return shipping label where applicable.

Return Authorization

Do not send products back without contacting NutraZap first.

If your return is approved, we will provide you with the appropriate return instructions and, when applicable, a Return Merchandise Authorization (RMA) number.

Products returned without prior authorization may not be accepted and may not qualify for a refund.

Please also do not return products directly to the manufacturer unless NutraZap specifically instructs you to do so.

Refunds

Once an approved return is received, the product will be inspected to determine whether it meets the requirements of our return policy.

If your return is approved, your refund will be processed to the original payment method used for the purchase.

Please allow additional time for your bank or credit card provider to process and post the refund to your account.

NutraZap reserves the right to deny a refund if the returned product does not meet the applicable return requirements or if the manufacturer does not permit the return.

Return Shipping Costs

Unless the return is the result of an error by NutraZap, customers are responsible for the cost of returning eligible products.

Original shipping charges are generally non-refundable. If a refund is issued, applicable return shipping, restocking, or other authorized fees may be deducted from the refund amount.

If NutraZap sends you the wrong product or the product arrives damaged due to an issue attributable to us or our fulfillment partner, please contact us before returning the item so we can provide appropriate instructions.

For higher-value returns, we recommend using a trackable shipping service and/or purchasing shipping insurance. NutraZap cannot guarantee receipt of a return that is lost in transit.

Late or Missing Refunds

If you have been notified that your refund has been processed but do not see it in your account:

1. Check your bank or credit card account again.

2. Contact your credit card company or payment provider, as processing times can vary.

3. Contact your bank if the refund has not yet appeared.

4. If you have completed these steps and still have not received your refund, please contact NutraZap Customer Service.

Exchanges

Exchanges are generally limited to situations involving damaged, defective, or incorrectly shipped products and are subject to product availability and manufacturer policies.

If you received an incorrect or defective product and require an exchange, please contact Customer Service before returning the item.

Sale & Promotional Items

Unless otherwise stated, products purchased during a sale, clearance event, or special promotion may be subject to additional return restrictions.

Certain promotional, clearance, or final-sale products may be non-refundable.

Refused or Undeliverable Packages

Please do not refuse delivery of a package if you wish to return your order.

If a package is refused or returned to the sender without prior authorization from NutraZap, the order may be subject to applicable return shipping costs, restocking fees, and other charges before any eligible refund is issued.

Contact Us

If you have questions about a return, refund, cancellation, damaged product, or exchange, please contact NutraZap Customer Service before sending anything back.

We will review your request and provide the appropriate return instructions based on the product and applicable manufacturer policy.

NutraZap
Customer Service
support@outlook.com