Shipping policy

At NutraZap, our goal is to provide you with high-quality supplements that are shipped quickly and handled with care. Many of our products are fulfilled directly from the manufacturer or their authorized distributor to help ensure proper storage, product freshness, and efficient delivery.

Shipping & Delivery

  • Expedited Shipping at No Additional Cost: Eligible orders are shipped via expedited shipping at no additional charge. Orders are typically processed and shipped the same business day when placed before the applicable processing cutoff.

  • Estimated Delivery: Most U.S. orders are expected to arrive within approximately 2–3 business days after shipment, depending on the destination and carrier.

  • Tracking Information: Tracking information is generally emailed to you once your order ships and may also be available through your NutraZap order account. If you do not receive your tracking information, please contact our Customer Service team.

  • No Handling Fees: NutraZap does not charge separate handling fees on standard orders.

  • Overnight Shipping: Overnight shipping may be available upon special request and may involve an additional charge. Please contact Customer Service before placing your order to confirm availability and pricing.

  • Alaska, Hawaii & Puerto Rico: Additional shipping charges may apply to orders shipped to Alaska, Hawaii, Puerto Rico, and other locations where expedited shipping requires additional carrier fees.

Where Your Products Are Shipped From

To provide customers with fresh products and efficient delivery, eligible NutraZap orders may be fulfilled directly from the manufacturer's warehouse or an authorized main distributor, depending on product availability and your shipping location.

Manufacturers and authorized distributors generally maintain appropriate storage conditions for supplements and can ship products directly to customers. Direct fulfillment also helps minimize unnecessary storage and transit time before your order reaches you.

Temperature-Sensitive Products

Certain supplements may be sensitive to heat or temperature fluctuations. Depending on the product, manufacturer requirements, destination, and weather conditions, the manufacturer or authorized distributor may determine whether a cold pack or other temperature-control packaging is appropriate.

If you would like to request a cold pack for an eligible product, please contact us or include your request during checkout. Additional charges may apply where applicable.

Order Cancellations

Please carefully review your order before completing your purchase.

Because many NutraZap orders are processed and transmitted to the manufacturer or authorized distributor shortly after purchase, orders may not be cancellable once processing or fulfillment has begun.

If you need to request a cancellation, contact Customer Service as soon as possible. We will make every reasonable effort to accommodate your request, but cancellation cannot be guaranteed after the order has entered processing or shipment.

Returns & Refunds

Customer satisfaction is important to us. If NutraZap sends you the wrong product, please contact Customer Service as soon as possible. After verification, we will provide instructions for returning the incorrect item and arrange shipment of the correct product when applicable.

Because supplements are consumable products and many manufacturers have specific health and safety policies, returns may be limited to unopened, unused products and may be subject to the manufacturer's return policy.

Before purchasing, please review the product information carefully to ensure you are selecting the appropriate product.

Return Authorization (RMA)

If your return is approved:

  1. Contact NutraZap Customer Service and provide your order information and reason for the return.

  2. If required, we will issue a Return Merchandise Authorization (RMA) number and provide return instructions.

  3. Package the product securely and follow the return instructions provided by our team.

  4. Do not send a product back without an RMA number when an RMA is required. Unauthorized returns may not be eligible for a refund or credit.

Please do not refuse delivery of a package unless you have contacted NutraZap and received return authorization.

Backorders & Out-of-Stock Products

Because many products are fulfilled directly through manufacturers or authorized distributors, inventory availability may change quickly.

If an item becomes temporarily out of stock or backordered, we may reserve the item or place the order with the manufacturer so that it can be shipped as soon as inventory becomes available.

If you prefer not to wait for a backordered item, please contact Customer Service. Where possible, we can cancel the affected item and issue an applicable refund.